We want you to have the time that works best for you! We recommend that you take the time to schedule your next appointment before leaving the salon in an effort to reserve the date and time that best fits your schedule. Walk-ins are always welcome, though availability cannot be guaranteed.
Our goal is for you to love your look! And we appreciate the opportunity to make it right! If you are unhappy with your service for any reason, let us know! We ask that you contact us within 48 hours and we will get you set up with your stylist within two weeks.
We understand that you may have to cancel your appointment due to unforeseeable circumstances (that’s life!), however we do ask that you are mindful of our time and that of other clients and to please notify us within 24 hours of appointment time. Please be aware that if you have more than two no-shows, you may be asked to prepay for your service or provide a credit card to reserve your next appointment.
We have a bunch of options for payment! We accept Visa, Mastercard, Discover, and American Express credit cards, debit cards, cash, and establish salon gift cards. Personal checks are not accepted.
Good news, purchased gift cards do not expire! Though donation gift cards expire at the end of the year they were issued so if you have one of those, don’t forget to use it!
If you are not satisfied with a product you purchased, please let us know! We will refund unopened and unused products anytime, and refund for any opened products within 30 days of purchase.
Whether the color was attempted at home or at another salon, we will do everything in our power to reestablish your look. We start with a consultation to assess, then determine the steps necessary to achieve your desired look and discuss approximate pricing. Please be aware that this process may necessitate more than one appointment to preserve the integrity of your hair. You may have to be patient, but we will work through this together!