Appointments
We offer online booking for ease of scheduling appointments on your time. For first time users, create an online booking account, follow the email prompts to finish, and you’re in! We are also happy to help you make appointments over the phone during business hours. Walk-ins are always welcome, though availability cannot be guaranteed.
Redo
Our goal is for you to look good and feel good. We do everything we can as a team to connect you with the right stylist to deliver results that speak to your heart. Sometimes we don’t get it right and when that happens, we appreciate the opportunity to talk about it and learn from it. If you are unhappy with your service for any reason, please let us know. We ask that you contact us within 48 hours to discuss next steps.
Cancellations
We understand that you may have to cancel your appointment. We ask that you please notify us within 24 hours of your appointment time. Please be aware that if you have more than two no-shows, you may be asked to prepay for your service or provide a credit card to reserve your next appointment.
Payment Methods
We have a bunch of options for payment! We accept Visa, Mastercard, Discover, and American Express credit cards, debit cards, Venmo, cash, and establish salon gift cards. Personal checks are not accepted.
Gift Cards
Good news, purchased gift cards do not expire! Donation gift cards expire at the end of the year they were issued so if you have one of those, don’t forget to use it!
Returns
If you are not satisfied with a product you purchased, please let us know! We will refund unopened and unused products with a receipt anytime, and refund any opened products with a receipt within 30 days of purchase.
Corrective Services
Whether the color was attempted at home or at another salon, we will do everything in our power to reestablish your look. We start with a consultation to assess, then determine the steps necessary to achieve your desired look and discuss approximate pricing. Please be aware that this process may necessitate more than one appointment to preserve the integrity of your hair. You may have to be patient, but we will work through this together!